30 Day Satisfaction Guarantee
We want you to be completely SWOONing over your new specs! If for any reason you are not satisfied with your eyewear, we will exchange or refund your purchase within 30 days of your original order. We cover all costs to exchange or return the item(s), no hidden fees, no tricks, just great customer service! The only thing we ask is that your eyewear is unused and in its original packaging.
How Does It Work?
Contact Us to let us know why you are exchanging or returning. Once your exchange is authorized, you'll receive step-by-step instructions and a pre-paid shipping label via email. Send your order back in its original packaging and you'll receive your instant credit to the site to choose another pair. If you don't use your entire credit, we'll shoot it back to your card once your exchange order is completed! Just returning? We will issue your refund as Swoon as we receive your order back and it passes inspection.
What items are non-refundable?
- Free Gifts or Promotional Items
- Items Marked as "Final Sale"